Last updated: 4 October 2025
At D&D Veyra, we value our clients and aim to provide a professional and reliable booking experience. This Returns and Refunds Policy outlines our procedures regarding cancellations, rescheduling, and refunds for services booked through ddveyra.com.
Please read this policy carefully before making a booking. By confirming a booking with us, you agree to the terms below.
1. General Policy
As our services are provided through bookings rather than the sale of physical goods, returns do not apply. However, customers may be eligible for cancellations, rescheduling, or refunds depending on the service type and notice period provided.
Each booking confirmation will include details of the specific terms applicable to your service.
2. Cancellations by the Customer
If you wish to cancel your booking:
- You must notify us in writing via info@ddveyra.com as soon as possible.
- Cancellations received within the permitted notice period stated at the time of booking may qualify for a full or partial refund.
- Cancellations made after the notice period has expired may result in a partial refund or no refund, depending on the circumstances and service terms.
Certain services may be non-refundable once confirmed due to advance preparation or supplier commitments.
3. Rescheduling Bookings
We understand that plans can change.
If you wish to reschedule your booking:
- Please contact us at info@ddveyra.com before your scheduled appointment or event date.
- We will make every effort to accommodate your new preferred date and time, subject to availability.
- If rescheduling is not possible, the standard cancellation terms will apply.
4. Cancellations by D&D Veyra
In the unlikely event that D&D Veyra must cancel a booking due to unforeseen circumstances (e.g. staff illness, technical issues, or force majeure):
- You will be offered a full refund or the opportunity to reschedule your booking at no additional cost.
- We will not be liable for any indirect losses or additional expenses you may incur as a result of such cancellations.
5. Refund Processing
Approved refunds will be:
- Processed to the original payment method used at the time of booking.
- Issued within 7–14 business days, depending on your payment provider.
If you have not received your refund after this period, please contact us at info@ddveyra.com with your booking reference and proof of payment.
6. Non-Refundable Fees
Please note that:
- Certain administrative or service fees may be non-refundable, as specified during the booking process.
- Payments for completed or partially delivered services are non-refundable, except where required by law.
7. Exceptional Circumstances
We may consider refund requests outside our standard policy in exceptional cases, such as:
- Serious medical emergencies
- Travel restrictions or force majeure events
Each case will be reviewed individually, and supporting documentation may be required.
8. Contact Us
For questions or to request a cancellation or refund, please contact:
info@ddveyra.com
Please include your full name, booking reference number, and reason for your request.
9. Governing Law
This Returns and Refunds Policy shall be governed by and construed in accordance with the laws of the European Union (EU).
Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the EU courts.
