Last updated: 4 October 2025
At D&D Veyra (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website ddveyra.com (“Website”) or make a booking with us.
By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
D&D Veyra is a booking and service coordination platform.
If you have any questions or concerns regarding your data or this Privacy Policy, you can contact us at:
2. Information We Collect
We collect personal and non-personal information to provide and improve our services. This may include:
a. Information You Provide Directly
When you:
- Make a booking or enquiry
- Contact us via forms or email
- Subscribe to updates or newsletters
We may collect:
- Full name
- Contact details (email address, phone number, etc.)
- Booking details (service type, date, preferences)
- Payment and billing information (if applicable)
- Any other information you voluntarily provide
b. Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and visit duration
- Cookies and similar tracking technologies
This helps us improve our Website performance and user experience.
3. How We Use Your Information
We use the information collected for the following purposes:
- To process and confirm bookings or enquiries
- To communicate with you regarding your booking or our services
- To manage customer accounts and provide support
- To send service updates, promotions, or newsletters (if you have consented)
- To improve our Website functionality and security
- To comply with legal obligations
We will not use your personal data for purposes other than those stated above without your consent.
4. Legal Basis for Processing
Under the EU General Data Protection Regulation (GDPR), we process your personal data on one or more of the following legal bases:
- Contractual necessity: To provide you with the services you request.
- Legitimate interests: To improve our services and ensure website security.
- Consent: When you opt in to receive newsletters or marketing communications.
- Legal obligation: To comply with applicable laws and regulations.
5. Sharing Your Information
We do not sell or rent your personal data.
However, we may share your information with:
- Trusted service providers or partners who assist with bookings, payments, or IT support.
- Legal authorities, if required by law.
All third parties handling your data are bound by confidentiality and data protection agreements compliant with GDPR standards.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected.
- Comply with legal or regulatory obligations.
- Resolve disputes and enforce agreements.
Once data is no longer required, it will be securely deleted or anonymised.
7. Your Rights Under GDPR
As an EU resident, you have the following rights regarding your personal data:
- Right to access – Request a copy of your data held by us.
- Right to rectification – Request correction of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) – Request deletion of your data.
- Right to restrict processing – Limit how we use your data.
- Right to data portability – Request transfer of your data to another service provider.
- Right to object – Object to certain types of data processing, such as marketing.
To exercise any of these rights, please contact us at info@ddveyra.com. We will respond within one calendar month as required by GDPR.
8. Cookies
Our Website uses cookies to enhance your browsing experience.
Cookies are small text files stored on your device to help us analyse site traffic and remember your preferences.
You can manage or disable cookies in your browser settings.
Please note that disabling cookies may affect certain website functionalities.
9. Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
While we take every reasonable step to secure your data, no online transmission or storage system can be guaranteed 100% secure.
10. International Data Transfers
If your information is transferred or processed outside the European Union, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in compliance with GDPR.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
info@ddveyra.com
